Online Shopping FAQ

Parking Lot Pickup is Market Hall Foods on 4th's contact-free shopping option (we do offer local delivery from our Oakland store as well). Place your order in three easy steps:

1. Select your items from our menus.
2. Select an open time slot. Click “Proceed to Pay”.
3. Enter payment information and review your cart (we are unable to edit your order once payment is processed). Click "PLACE ORDER".

For local delivery, place your order from our Oakland store at rockridgemarkethall.com.

General menus (Market Hall Pantry, Market Hall Bakery and more): order at least two hours before pickup, subject to availability. During the major holidays, these menus adhere to the ordering deadlines for holiday menus, ex. order by Saturday for any orders picked up Mon-Wed before Thanksgiving.

Holiday Menus for all shops: you must order by the ordering deadlines specific to each menu.

MH Caterers: order as soon as possible, as our ability to fulfill your order depends upon our availability. During the holidays, go ahead and let us know the date of your event so we can reserve your spot on the calendar. Otherwise, order at least 48 hours ahead for catering items.

Each order you place is only available for a single, specific pickup date and time. If you are ordering for multiple pickup dates, you must place separate orders.

Ordering food for a group can be tough. It’s easy to wonder if you have enough entrees and sides. Will the vegetarians be happy with the options? Will everyone be full and happy?

As a start, here is a basic guide to serving sizes per person:

As a rule of thumb, our sizes serve the following:

We like to call our smaller portion a “friends size” as it is the perfect amount for a small group. Our “family size” is intended to be enough for the main course or side dish for the family dinner. But these guidelines can differ based on your particular event.

Attendees at a seated meal will tend to eat more than attendees at a stand-up event, so you’ll need to add an extra ounce or piece per person. At the holidays, or during celebrations, everyone will eat more!

The length of time is also a factor when determining how much to order. If an event lasts for three hours, people are more likely to go back for seconds and thirds. Keep that in mind, as you want enough food to keep guests full over the course of the event. That could mean larger portion sizes of each dish to make that happen.

Vegetarian dishes are going to need a bit more volume per person or additional sides. A salad that’s part of an all-vegetarian spread should be increased to five or six ounces per person. Heartier cuisines like Italian or Mexican are going to fill guests up pretty quickly and can be ordered without as many sides. To make sure everyone has enough food, we recommend thinking about ordering one pound of an entree dish for every three to four people first, and then adding 4-ounce side dishes or appetizers to complete the spread. Start with an à la carte entree order per person and build from there.

Festive holiday feasts almost always mean leftovers. And that’s a good thing! What would Thanksgiving be without turkey sandwiches the next day? If you want to ensure that you have enough for the next day’s lunch, order at least 2-3 extra servings for your group.

We've added dietary info to all of our menus to make it easier for our customers to find out which items are gluten-free, vegetarian, etc. You can also find dietary info for many items on our MH Foods holiday menus ingredients list.

Curious about how to heat your items up when you get home? Click here for more information.

We now accept credit card payment online to ensure a contact-free exchange for Parking Lot Pickup. You will be prompted to enter payment information into our secure system after reviewing your order. Any changes to your payment total (for example, if we are out of a product) will be rectified with a second transaction on your card within 48 hours.

You will recieve one or two confirmation emails (depending on what store you order from).

• The first email confirms that your order has been placed (your order number will be in the subject line).
• The second email you receive will be directly from Market Hall Foods and will have information about your pickup.

If you do not recieve any confirmation emails, then your order might not have been placed. If this happens, please call us at 510-250-6001, and we'll happily find your order or place your order for you.

First, check your spam or junk folders in your email inbox; occasionally the emails will land there. If you still see no sign of a confirmation email, you may not have completed your order. Your order is only complete once you click the final orange “Place Order” button on the checkout page that has the "Zuppler" logo on it and have recieved a confirmation email. If you think you placed your order correctly and still can't find an email, please call us at 510-250-6001, and we'll happily find your order or place your order for you.

We now offer a 10% Senior Discount on local online orders for customers 65 years of age and above. Please call our team at 510-250-6001 to register for your 65 & Up Club promo code.

If you see multiple charges to your card it is because there were changes to your payment total: for example, we were out of a product, you ordered a weighted item or requested delivery. These changes will be rectified with a second transaction on your card within 48 hours.